Privacy policy

Privacy Policy

Last Updated: November 2, 2026

This Privacy Policy describes how Kaizen Wellness LLC ("Kaizen Wellness," "we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, www.livekaizen.com (the "Site"), use our services, make a purchase, subscribe to communications, or otherwise interact with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" refer to customers, website visitors, and other individuals whose personal information we collect.

Please read this Privacy Policy carefully to understand our privacy practices and your rights.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, services, or applicable laws and regulations.

When changes are made, we will publish the revised policy on our Site and update the "Last Updated" date. We will provide additional notice where required by law.

How We Collect and Use Your Personal Information

We collect personal information from various sources depending on how you interact with our Site and Services.

We use this information to:

  • Process and fulfill orders.

  • Manage customer accounts and subscriptions.

  • Provide customer support.

  • Communicate about purchases, shipping, returns, and account activity.

  • Send marketing communications where permitted.

  • Improve our products, Website, and customer experience.

  • Detect and prevent fraud.

  • Comply with applicable legal obligations.

What Personal Information We Collect

Information You Provide Directly

We may collect:

  • Contact information: Name, email address, phone number, billing address, and shipping address.

  • Order information: Products purchased, payment confirmations, transaction history, and order details.

  • Account information: Username, password, and account preferences.

  • Shopping information: Products viewed, items added to your cart, and wishlist activity.

  • Customer support information: Messages, questions, feedback, and other information you voluntarily provide.

  • Marketing preferences: Email subscriptions, SMS opt-in status, and communication preferences.

Information Collected Automatically

When you visit our Site, we may automatically collect certain information through cookies, pixels, and similar technologies, including:

  • IP address.

  • Device and browser information.

  • Website usage and browsing activity.

  • Pages visited and products viewed.

  • Interactions with advertisements and marketing communications.

  • Referral sources and approximate location derived from technical information.

Information Obtained From Third Parties

We may receive information from service providers and business partners that help us operate our business, including:

  • Shopify and other e-commerce service providers.

  • Payment processors.

  • Shipping and fulfillment partners.

  • Subscription management providers.

  • Customer support platforms.

  • Analytics and advertising service providers.

Information received from third parties is handled in accordance with this Privacy Policy and applicable law.

How We Use Your Personal Information

Providing Products and Services

We use personal information to process payments, fulfill orders, manage subscriptions, arrange shipping, facilitate returns and exchanges, and provide customer support.

Marketing and Advertising

We may use personal information to communicate about products, promotions, special offers, and other updates.

This may include marketing communications through email, text messages, or other channels where permitted by law and consistent with your preferences.

We may also use certain website activity information to personalize advertisements and improve marketing performance, subject to applicable privacy laws and available opt-out rights.

Security and Fraud Prevention

We use information to detect, investigate, and prevent fraudulent transactions, unauthorized access, and other potentially harmful activities.

Customer Communication

We use your contact information to respond to inquiries, provide customer support, and communicate important information about your orders and accounts.

SMS Messaging and Consent Privacy

Kaizen Wellness respects your privacy and is committed to protecting the information you provide when opting in to receive text messages.

When you voluntarily subscribe to our SMS messaging program, we may collect your mobile phone number, consent status, opt-in date, and messaging preferences.

This information is used to send text messages you have agreed to receive, including promotional offers, product announcements, restock notifications, and other marketing communications.

Text messaging originator opt-in data and consent will not be sold, rented, or shared with any third parties for marketing or promotional purposes.

We do not sell, rent, or share SMS consent information or mobile phone numbers collected through our text messaging opt-in process with third parties or affiliates for their independent marketing or promotional purposes.

We may disclose limited information to service providers that assist us in delivering and managing our SMS communications, solely to perform those services on our behalf and not for their own marketing purposes.

SMS Consent and Opt-Out

Participation in our SMS marketing program is voluntary.

Consent to receive marketing text messages is not required as a condition of purchasing any products or services.

You may opt out of marketing text messages at any time by replying STOP to a message you receive from us.

For assistance, reply HELP where supported or contact us using the information provided below.

Message frequency may vary. Message and data rates may apply.

We will honor opt-out requests in accordance with applicable law.

Cookies and Tracking Technologies

Like many e-commerce websites, we use cookies and similar technologies to operate and improve our Site.

Cookies may be used to:

  • Remember your preferences.

  • Maintain shopping cart functionality.

  • Analyze website traffic.

  • Improve website performance.

  • Personalize content and advertising.

  • Measure marketing effectiveness.

Our Site is powered by Shopify. For more information about cookies used by Shopify, visit https://www.shopify.com/legal/cookies.

You can manage or disable cookies through your browser settings and any privacy preference tools made available on our Site.

Disabling certain cookies may affect Website functionality.

How We Disclose Personal Information

We may disclose certain personal information to third parties for legitimate business purposes, including:

  • Service providers: Companies that assist with payment processing, order fulfillment, shipping, customer service, website hosting, analytics, and subscription management.

  • Business and marketing partners: Partners that assist with advertising and marketing activities, subject to applicable privacy laws and the SMS consent restrictions described above.

  • Affiliates: Entities within our corporate group where reasonably necessary for business operations.

  • Legal authorities: When required by applicable law, court order, or legal process.

  • Business transactions: In connection with a merger, acquisition, restructuring, or sale of business assets, subject to applicable law.

We may disclose information when necessary to protect our rights, prevent fraud, or enforce applicable agreements.

SMS opt-in data and text messaging consent are excluded from disclosures to third parties or affiliates for their independent marketing or promotional purposes.

We do not use or disclose sensitive personal information for the purpose of inferring personal characteristics.

User-Generated Content

Our Services may allow customers to submit reviews, testimonials, photographs, or other content.

Information voluntarily submitted to public areas of our Website may be visible to other users.

Please avoid sharing sensitive personal information in publicly accessible content.

Third-Party Websites and Links

Our Site may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites that we do not control.

We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under 16 years of age.

If you believe a child has provided us with personal information, please contact us so we can review and address the request.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

Security and Retention of Personal Information

We take reasonable administrative, technical, and organizational measures to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to:

  • Maintain customer accounts.

  • Fulfill orders and subscriptions.

  • Provide customer service.

  • Comply with legal obligations.

  • Resolve disputes.

  • Prevent fraud.

  • Enforce applicable agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include:

  • Right to Access: Request access to personal information we maintain about you.

  • Right to Delete: Request deletion of eligible personal information.

  • Right to Correct: Request correction of inaccurate personal information.

  • Right to Portability: Request a copy of certain personal information in a portable format.

  • Right to Restrict Processing: Request limitations on certain uses of your information.

  • Right to Withdraw Consent: Withdraw previously provided consent where applicable.

  • Right to Opt Out: Opt out of certain marketing communications or legally defined sales or sharing of personal information.

  • Right to Appeal: Appeal certain decisions regarding privacy requests where applicable.

You may exercise applicable rights by contacting us using the information below or through available privacy controls on our Website.

We may request reasonable information to verify your identity before processing certain requests.

We will not discriminate against you for exercising applicable privacy rights.

Marketing Communication Preferences

You may unsubscribe from promotional emails by clicking the unsubscribe link in any marketing email.

You may opt out of promotional SMS communications by replying STOP.

Even after opting out of marketing communications, you may continue receiving necessary transactional messages related to purchases, shipping, subscriptions, or customer service, as permitted by law.

Complaints

If you have concerns about how we collect, use, or protect your personal information, please contact us.

We will review your inquiry and respond in accordance with applicable law.

Depending on your jurisdiction, you may also have the right to submit a complaint to a relevant data protection authority.

International Users

Your personal information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Where required by applicable law, we use recognized safeguards for international transfers of personal information, including appropriate contractual protections.

Contact Information

For questions about this Privacy Policy, your personal information, or your privacy rights, please contact:

Kaizen Wellness LLC

Website: https://www.livekaizen.com

Email: support@kaizenwellnessgroup.com

Phone: (904) 755-9442

Mailing Address:

980 North Federal Highway, Suite 110

Boca Raton, FL 33432

United States