If you would like to return an item from Kaizen Wellness, you must contact us within 30 days of delivery of your item.

Simply follow these steps:

Inform us of the product you would like to return by one of the following methods:

• Emailing us at support@kaizenwellnessgroup.com
• Direct messaging us at: @livekaizen_ on Instagram

We do not process return requests received by phone call or voice message.

1. We will email you a prepaid return slip within 48-72 hours of your request.
2. Place the bag in a box or mailer and mail it back to us using the prepaid return label.
3. We will initiate your refund once we receive the package, and it has been stowed.

Your refund will be processed within 1-2 business days. Refunds will be issued to the same credit card or method of payment that was charged when ordering the product.

Please use the return shipping label supplied by us so that it is returned to the proper location that matches your order. Items shipped to an improper location due to your failure to contact us for a return shipment label are not our responsibility to refund or reship. Returned product(s) will be fully inspected and evaluated before a refund is issued. Items MUST be unopened and the seal must be completely intact for refunds to be issued.